Policy


📦 TopMate After-Sales Service & Shipping Policy

To ensure your rights, please read the following policies carefully

📧 Customer Service Email: topmatego@iflyeagle.com

🛡️ I. Return, Exchange & Warranty Policy

🔋 1. Warranty General Terms

TopMate is committed to providing you with convenient and efficient warranty services:

  • ✅New Products: Enjoy 2-year warranty service, with battery warranty period of 1 year
  • ♻️Refurbished Products: Refurbished products launched to support environmental protection, enjoy 1-year independent warranty service

🔄 2. 30-Day No-Questions-Asked Return Worry-Free Shopping

Within 30 days from the date of purchase, any undamaged product can be returned for any reason and receive a full refund.

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Return Conditions:
  • Product is undamaged and in good condition
  • Must include all original accessories and complete packaging
  • Valid proof of purchase required

Once the returned item arrives at our warehouse and passes inspection, the refund process will begin immediately. Returns may be rejected if conditions are not met.

📋 3. Warranty Process & Responsibilities

Warranty Process:

  • ①Contact customer service and provide proof of purchase
  • ②TopMate will document the troubleshooting process
  • ③Provide serial number of defective product and/or clear evidence of defect
  • ④If necessary, item needs to be returned for quality inspection

Shipping Costs (Borne by buyer in these cases):

  • ❌Returns for non-quality issues
  • 🌍Warranty claims made outside the original country of purchase
  • 🙅Returns caused by buyer error (such as returning personal items, wrong items)
  • 🔍Items claimed defective but found functional upon inspection
  • ✈️International shipping for returning defective items
  • ⚠️Returns through unauthorized processes
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Refund Note: For returns due to non-quality issues, TopMate only refunds the product cost, excluding shipping fees.

🚫 4. Not Covered by Warranty

  • 📄Products without sufficient proof of purchase
  • 🔍Lost or stolen products
  • ⏰Items past warranty period
  • 📅Non-quality issues after 30 days of purchase
  • 🎁Free products
  • 🔧Repairs performed by third parties

🚚 II. Shipping Policy

⏱️ 1. Delivery Time

  • 📦Typically takes 3-7 business days
  • ⏳Some products may take up to 15 days to be delivered

🗺️ 2. Delivery Areas

We ship to the United States, Europe, Australia, and many other countries/regions.

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If you cannot place an order on our website with your address, please contact us: topmatego@iflyeagle.com

Areas we cannot ship to:

  • 🇺🇸United States: Alaska, Hawaii, Rhode Island
  • 🏝️American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands
  • 🌊Marshall Islands, Palau
  • 🏝️Puerto Rico
  • 🎖️Armed Forces Americas & Pacific

🚛 3. Shipping Methods

Shipped via major courier companies such as UPS, USPS, etc.

📦 4. Multiple Items Shipping

We strive to ensure all items are delivered together. However, due to different shipping options applicable to different items, they may not be shipped together.

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Important Note: After your items are shipped, you will receive a shipping notification email. Please monitor your email closely.

📍 5. Address Changes & Exception Handling

Address Changes: Unfortunately, once a package enters the shipping process, we cannot change the delivery address. Please carefully verify your shipping information before submitting your order.

Receiving Wrong Item: If you receive an item different from what you ordered, please contact customer service immediately: topmatego@iflyeagle.com.

Thank you for choosing TopMate, we are committed to providing you with quality products and services!

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